What to do if something is not working

This is normal for apps without an expensive publisher certificate (€400/year). To install:

1. Click "More info" on the left side of the blue window.
2. Click the "Run anyway" button at the bottom.

The .exe is downloaded directly from GitHub Releases through your account — it is not a pirated build or a virus.

Antivirus heuristics sometimes trigger on new Electron apps. Fixes:

1. Add the folder %LOCALAPPDATA%\Programs\Prompter AI\ to your antivirus exclusions.
2. Download the .exe again from your account.
3. If nothing works — message us on Telegram and we will send a direct link and the SHA-256.

1. Check your Windows version: you need Windows 10 version 2004 or newer, or Windows 11.
2. Run the .exe as administrator — this sometimes helps the initial installation.
3. Open Task Manager (Ctrl+Shift+Esc) and check whether a Prompter AI.exe process is running — the window may be hidden (Ctrl+\ shows/hides the window).

• The app itself: %LOCALAPPDATA%\Programs\Prompter AI\
• Settings, scenarios, chat history: %APPDATA%\Prompter AI\
• When uninstalling, you will be asked whether to delete your user data.

Check in this order:

1. Audio source in the app: switch to "Microphone" or "Both" (not "Other party").
2. In Windows: Settings → Privacy → Microphone → Allow desktop apps to access your microphone — this is the key toggle, and it often turns itself off after Windows updates.
3. In Windows: Sound settings → Input — check which device is set as default. Windows sometimes switches to the built-in microphone instead of your headset.
4. Close programs that may grab the microphone exclusively: Zoom, Teams, Discord, OBS, Voicemeeter, NVIDIA Broadcast.
5. Restart the app after changing the device.

1. The source in the app must be "Other party" or "Both".
2. The call must play through your system speakers — the app listens to what you hear. If you use a headset with its own audio device, you may need Stereo Mix or audio rerouting.
3. Check: is there any sound on your computer at all? Open YouTube — can you hear the music?

This means the audio is being captured, but speech recognition (Yandex SpeechKit) is not returning anything. Causes:

• Weak signal — move the microphone closer or raise the system volume.
• A network error between the app and our gateway — check your internet connection and restart the app.
• Error 13 INTERNAL: Call ended without gRPC status — a SpeechKit reconnect. Restart recognition (press Ctrl+L twice).

• This is a quirk of Yandex SpeechKit: it can make mistakes on technical terms and rare names. The cleaner the audio, the more accurate it is.
• The AI hint often copes with SpeechKit typos because it understands the context of the conversation.
• If you deal with specialized terms (medicine, law, specific products) — add a glossary of key terms to a file attached to the scenario.

The most common cause is no files attached to the scenario. Open Settings → Scenarios and prompts → your scenario → the "Attach document" button. What to attach:

• For interviews: your resume (PDF/DOCX), the job description (text in TXT or PDF).
• For sales: the product description (pricing, case studies), the client brief.

Once attached, the AI reads the text of these documents before every answer and relies on them.

• Check which scenario is currently active (the "Scenarios" bar in the chat). If several are active, their prompts mix together and answers can be less focused.
• Refine the scenario's system prompt — add: "Answer only the last line from the other party, do not comment on the context."
• Start a new chat ("New chat" in the header) — old conversation context can throw the AI off.

Add this explicitly to the scenario's system prompt:

The default "Interview" and "Sales" templates already include this, but weaker models (YandexGPT Lite) sometimes ignore it. Try GPT-4o or Claude.

Go to Settings → "Answer model" → "Answer language" → English. Or add to the scenario prompt: "Always answer in English, regardless of the conversation language."

• YandexGPT Lite — cheap and fast. Good for simple scenarios (routine interviews, templated sales).
• YandexGPT Pro / GigaChat Max — better for complex dialogues.
• OpenAI GPT-4o / Claude Sonnet — the most accurate and versatile. Higher price. Connected through a Russian proxy, no VPN needed.
• o4-mini, Claude Opus — the "smartest," for critical negotiations or hard technical interviews.

1. In the top-right corner of the window there is an "eye" button. If it is crossed out (red), protection is off. Click it to turn it on.
2. Once enabled, protection applies immediately — no need to restart the app.
3. If you are on Windows 10 version 1909 or older, protection does not work (you need Windows 10 2004+ or Windows 11). Update your system.

• ✅ Yandex Telemost, Zoom, Microsoft Teams, Google Meet
• ✅ OBS Studio, Streamlabs (screen and window capture)
• ✅ The standard Windows screenshot (Win + Shift + S)
• ✅ Snipping Tool, Greenshot

If you have a platform where protection did not work — let us know on Telegram.

PDF, DOCX, XLSX, CSV, TXT, MD. The text content is extracted — images and charts are not recognized.

This happens with PDFs that consist only of scans (images). The parser does not do OCR. What to do:

• Open the PDF, save it as PDF/A, or convert it through any OCR service.
• Copy the text manually into a TXT or DOCX — this is more reliable.
• Very large PDFs (>5 MB) may not fit — split them into parts.

Scenarios are stored locally on your computer (not in the cloud). If you deleted them, you can bring them back:

1. Delete all remaining scenarios in Settings.
2. Restart the app.
3. They will be seeded again on startup.

If that does not help — message us and we will fix it.

Yes. Click each one in the "Scenarios" bar in the chat — their prompts and documents will merge into a single context for the AI. Useful if, for example, you have an interview with three topics and a separate scenario for each.

1. Check your "Spam" folder. Messages from new senders often land there.
2. Wait 2–5 minutes — there is sometimes a delay.
3. Click "Resend email" on the login page.
4. If nothing arrives within 10 minutes — message us on Telegram and we will activate it manually.

There is a "Forgot password?" link on the login page. Enter your email and you will get a reset link. It is valid for 1 hour. After the reset, all previously open sessions in the app will be signed out — log in again.

Message @Leenkov on Telegram asking to delete it — we will do it within a day. All data (balance, history, links) will be deleted permanently.

1. Wait 1–2 minutes — the balance updates via the YooKassa webhook, which can be slightly delayed.
2. Refresh your account page (F5).
3. In the app, the balance refreshes automatically once a minute.
4. If it is not credited within 10 minutes — send us the payment number from your bank SMS and we will look into it.

This should not happen — the charge is made after a successful answer. If it did happen — send us the time and the scenario, we will check the logs and compensate you.

Pay-as-you-go: you are charged for each AI answer. The cost depends on:

• The selected model (YandexGPT Lite is the cheapest).
• The context size — all attached documents, the dialogue history, your prompt.
• The length of the AI answer.

Exact prices are shown in Settings under the model selector. One answer is usually between 5 and 50 kopecks.

Within 10 business days of a top-up, you can request a refund of the unused balance. Send your request to noreply@prompter-assist.ru with the subject "Refund" — we will process it within 1–3 business days. The terms are in the Terms of Service.

Yandex SpeechKit dropped the connection. Usually a temporary glitch. What to do:

1. Press Ctrl+L twice (stop and start recognition).
2. If it keeps happening — restart the app.
3. If the error is persistent and lasts more than 30 minutes — message us, the problem may be on our gateway.

This error used to appear when AI generation was stopped before the first token arrived. It is fixed in the latest version — update the app via auto-update (the banner at the top) or download it again.

Your balance is too low. Top it up in your account or via the "+" button in the app.

1. Restart it via Task Manager — find Prompter AI.exe and end it.
2. Delete %APPDATA%\Prompter AI\window.json — a saved window geometry sometimes breaks startup.
3. If the crash repeats — send us a screenshot of the error and the app version (Settings → Help and support) on Telegram.

If you installed a version before 0.7.1 — it has no auto-update. Download the latest version manually from your account. After that, updates will come automatically through the banner in the app.